This Shipping & Delivery Policy describes how and when we deliver orders placed through our online store.
Shipping Area
We currently ship primarily within the European Union, with a focus on Finland and Germany. If your country is available at checkout, we ship there.
Processing Time
Orders are usually processed and prepared for shipment within 1–3 business days after payment is confirmed. During busy periods, processing may take slightly longer.
Shipping Time
Typical delivery time is 3–8 business days within the EU once your order has been shipped. Delivery times are estimates, not guaranteed, as they depend on the carrier and local conditions. Some orders may arrive in separate packages if items are shipped from different warehouses. You may receive separate tracking updates for each package.
Shipping Fees
Shipping costs are shown at checkout before you confirm your order. From time to time, we may offer free or discounted shipping as part of campaigns or promotions.
Shipment Origin
We ship products mainly from warehouses located within the European Union. This helps minimize delivery times and reduces the risk of additional customs fees for EU customers.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information (where available). It is your responsibility to follow the shipment and be available to receive it.
Incorrect Address
Please make sure your shipping address is correct when placing your order. If you provide an incorrect or incomplete address and the order is returned to us, we may charge additional shipping fees to resend the package.
Lost or Damaged Shipments
If your order appears to be lost in transit or arrives damaged, contact us as soon as possible with your order number and photos of the packaging and product. We will work with the carrier to investigate and, where appropriate, offer a replacement or refund according to our Returns & Refunds Policy.
Shipping Outside the EU
If we offer shipping outside the EU, local customs duties, taxes, or import fees may apply according to your country’s regulations. These costs are your responsibility and are not included in our product prices or shipping fees.